Reservations

Hotel policies

Check-in:  after 3:00 PM        Check-out:  by 11:00 AM


ADA POLICY
Our hotel is compliant with the Americans with Disabilities Act. ADA-Compliant guest rooms are available upon request.

ALCOHOL POLICY
Alcoholic beverage service is restricted to those 21 years or older (with valid identification)

AGE REQUIREMENT POLICY
Guests must be 18 years or older with photo identification and a valid credit card to reserve a room.

EARLY DEPARTURE POLICY
An early departure fee of one night stay or 50% of the confirmed room rate (whichever is greater) applies to guests checking out prior to their departure date confirmed at check-in. Please contact hotel for further information.

EXTRA BEDDING POLICY
Due to fire code restrictions, rollaway beds are not available in the double-bedded guest rooms. Cribs are available but must be requested in advance.

GIFT CERTIFICATE POLICY
To purchase or redeem a gift certificate, please contact the hotel directly.

NO PARTY POLICY
The hotel has a strict “No Party” policy on the guest floors. Noise complaints are taken very seriously and may result in eviction without compensation. Guests planning an event of any size are encouraged to contact the Sales Office at (805) 237-8700.

BAGGAGE FEE POLICY
There is a mandatory baggage charge for everyone who arrives by bus if bellman is required.

PACKAGE HANDLING POLICY
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

PET POLICY
Two dogs up to 75 pounds are allowed per room with a $40.00 per pet fee. Cats and other pets are not permitted. $150 deposit is required. Guests must sign a waiver at check-in and the dog must be accompanied at all times. Dogs are not allowed in the restaurants, pool/Jacuzzi areas, and Fitness Center. Owners are responsible for compensation paid as a result of a dog’s noise, the cost for removing a noisy dog from a room, and any additional cleaning bills or repairs. For further information on our dog policy and/or a copy of the waiver to be signed at check-in, please contact the hotel directly.

CREDIT/DEBIT CARD POLICY
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

PAYMENT POLICY
A valid credit card and valid picture identification is required at chick-in for payment of the room, taxes, and incidentals.
All cash-paying guests will be required to leave $200 for the first night and an additional $50 for each additional night deposit upon check-in, which is to cover potential incidentals charges. Any remaining unused balance will be refunded to the guest upon check-out. Credit card and Debit card users will have $100 for the first night and additional of $50 per additional night deducted from their account, and the unused balance will be refunded to the guest. Depending on the bank, it may take several days for the balance to reappear on the guest’s checking account.
For payment arrangements to a third party credit card, please contact the hotel directly by phone or email.

SMOKING POLICY
The hotel is 100% smoke free. There is a designated smoking area outside of building. A $250 cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.